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Your personal data will be used to process your order, please see full infomation in our privacy policy.

Terms & Conditions – AromasUK

Welcome to AromasUK! By using our website (aromasuk.co.uk), you agree to these Terms & Conditions. If you don’t agree, please don’t continue to use our site.

1. General

These terms apply to all users of AromasUK. We’re based in the UK, and by shopping with us, you accept that our services and agreements are governed by UK law.

2. Customer Responsibility & Legal Compliance

It’s your responsibility to check if the products you’re buying are legal in your country.
We don’t guarantee delivery if customs seize your order due to local laws.
We can’t offer refunds or replacements for orders seized, refused, or returned due to legal restrictions.
We reserve the right to cancel orders if we believe there may be legal issues with delivery.
It’s your responsibility to enter the correct shipping address at checkout. If an incorrect address is provided and the order is returned or requires redelivery, any additional postage costs will be charged to you.
If you use Click & Collect and fail to collect your order, we will issue a refund excluding shipping fees, as we are still charged for shipping by the courier.

3. Orders & Payments

Orders are processed once payment is received.
We accept multiple payment methods, including debit/credit cards and other secure payment gateways.
If there’s a problem with your payment, we’ll let you know.

4. Shipping & Delivery

We aim to dispatch orders quickly, but delays can sometimes happen.
Once your order leaves us, we can’t control delays caused by customs, couriers, or other factors.
If your package is held by customs, you’ll need to deal with them directly.
We don’t refund or replace items that are confiscated due to local laws.
Shipping Days: Monday- Friday All Couriers
- Couriers collect from us early mornings

5. Refunds & Returns

Due to the nature of our products, we can’t accept returns on opened items.
If your order arrives damaged or incorrect, let us know within 48 hours of delivery.
We’ll either send a replacement or refund you if the issue is on our end.

6. VAT & Pricing

AromasUK is VAT registered in the UK.
Prices on our website include VAT where applicable.
If you need a VAT invoice, just let us know.

7. Privacy & Cookies

We use cookies to improve your shopping experience.
Any personal data we collect is used for order processing and customer service only.
We don’t sell or share your data with third parties.

8. Liability & Disputes

We’re not responsible for any issues caused by misuse of our products.
Any disputes will be handled in the UK, as this is where our business operates.

9. Changes to These Terms

We might update these terms from time to time. If we do, we’ll update this page so you’re always in the loop.

10. Contact Us

Got questions? Reach out to by clicking this link.

Thanks for shopping with AromasUK! 😊

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