Shipping times: All items are shipped within one full working day, deliveries charges are calculated by weight and cost from as little as £1.99 and we ship across the globe!
Local Collect: We now have over 8000 UK pick up points available. You will be notified via email and text when your order is ready to collect from your local collection point. You must collect the order within three working days, if the item is not returned you will be charged for the shipping and return shipping.
Packing: All items are shipped in discreet packing.
Returns: Unfortunately due to the nature of our business we can only accept returns if they are in a new un-opened, unused conditions if any packing seals or wrapping have been broken and these items are returned without prior approval no refund will be issued. Returns must be made within 14 days of receipt of the product. Please allow time for the item to arrive back with us and be processed for us to issue a refund, once processed the refunds usually take 3-5 days to go back to your account.
Tax/Duty: UK/EU orders include tax/duty, while orders shipped outside the UK or EU are shipped duty unpaid. This means if you live outside the UK/EU you’ll be responsible for paying import duty, this is usually billed by your local courier. Use our handy calculator for an estimate (this is your local tax rate).
Delivery Delays:
- Outside UK: Please contact us 5 full days after the initall delivery date so we can investigate. Please be aware that customs delays can impact delivery times. Refunds/Replacements for significant delays at customs will be made 20 days after the order date.
- Within UK Delays can occur at times but please do contact us after 2 full days have passed so we can investigate. We will look to replace/refund after 10 days have passed the dleivery date if we cant see whats happening with the courier.
To make a return or if you have further questions regarding delivery please complete our web form using this link> (click here)
